POLICIES

Enrollment Policies

• Enrollment in weekly lessons is perpetual.

• There is a one-time $59 annual administration fee that will be charged to the first month’s balance. This is valid for one year, regardless of enrollment.

• Imagine Swimming offers up to one make-up lesson per month, pending availability in an existing class.

• Imagine Swimming does not offer refunds for missed lessons.

• All planned lessons in a given month are billed, regardless of attendance and whether advanced notice is given.

• While Imagine Swimming does its best to provide a consistent weekly instructor, we cannot guarantee instructors for a class. Instructors for a given class are subject to change at any time, and we do not provide make-ups due to substitute teachers.

Guidelines for Parents

• Strictly no one under the age of 18 years is to be left at the pool unattended. Outside of the water, all students are the sole responsibility of their caregiver.

• A parent or caregiver is responsible for taking their child to the restroom if assistance is needed.

• Please be mindful of our facilities and their facility-specific rules. This information can be found in your Class Details by clicking on the name of the location in your Parent Portal.

• If your child is feeling under the weather, specifically experiencing a fever or a contagious disease, please be considerate of others by keeping your child home from lessons for a minimum of 48 hours.

• Please do not interrupt your child’s or other children’s lessons with teacher questions.

• Imagine Swimming reserves the right to expel any student or parent who fails to comply with any safety, class time, or facility-specific policies.

 

At the Pool

• Imagine Swimming is not responsible for any lost or stolen items.

• Absolutely no running, fighting, shouting, or horseplay is allowed at any of our locations.

• Swim Wear: Loose-fitting or baggy swimwear is inadvisable, as it limits range of movement and feel for the water. Please bring your own goggles. These can be purchased at the front desk at our flagship locations, along with caps and swim accessories. We no longer provide shared goggles.

• Please make sure your child is dressed and ready for lessons 5 minutes before swimming class begins.

• Please be mindful of other patrons and students and make sure both you and your child are using the appropriate locker rooms based on your facility’s regulations.

• Please make certain your child has removed all bandages prior to class. If your child has an open cut or wounds, they may not be admitted to class.

• Please make sure your child does not come to class with any jewelry on.

• Please let students from previous classes exit the pool before entering. Your child should never enter the pool until your teacher is in the water and ready.

Diaper Policy

• All children under the age of 3 years, and any children who are not fully potty-trained, must wear one reusable swim diaper and one Happy Nappy diaper cover in the water. Diapers must be snug around the hips and thighs. Disposable diapers are not sufficient. Swim diaper sets are available for purchase at the front desk of our flagship locations.

Make-Up Policy

• Pending availability in an existing class, Imagine offers one make-up lesson per month for students enrolled in weekly lessons during the period of enrollment only.

• To schedule a make-up lesson, input an absence via your account before the missed lesson.

• Make-up lessons do not roll over from month to month.

• Families enrolled in weekly lessons may schedule make-up lessons up to 5 days in advance, based on availability shown in the Parent Portal. (You may also email info@imagineswimming.com

•  or call 212.253.9650 for assistance.)

• Make-up lessons must be scheduled within 30 days of the missed class.

• We do not offer make-ups for missed intensive lessons.

• We do not offer make-ups for missed make-up lessons.

• Discontinuation of Enrollment

• To discontinue classes, please provide written notice to info@imagineswimming.com

•  before the next monthly billing cycle occurs. While we appreciate as much notice as possible, we are happy to end your registration before the first of the next month to accommodate new families.

Inclement Weather

• It is the sole right of Imagine Swimming to cancel lessons due to inclement weather. Imagine will make every effort to determine the status of lessons as early as possible in the day, based on available hourly forecasts.

• Imagine will text and email all affected families should lessons be canceled.

• If Imagine Swimming cancels lessons due to weather conditions, affected families will receive a make-up lesson opportunity.

• Imagine Swimming does not offer make-ups or refunds for weather if pools remain open as scheduled.

• Summer: Placing Your Spot “On Hold”

• Our summer “on hold” feature can be used only between Memorial Day and Labor Day. At least two weeks’ notice is required to place classes on hold. This hold reduces the cost of each missed class to $15.

• At least two weeks prior to the class date, please input any dates you wish to place on hold in your Parent Portal or email info@imagineswimming.com

•  with the request.

• If you choose to cancel your registration over the summer months instead of paying the hold fee, we cannot guarantee your current class will be available for September.

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Medical Leave

• Imagine Swimming offers up to four make-up lessons for missed classes due to long-term illness, injury, or medical procedure. This is intended for situations when students will miss multiple classes for medical reasons. A doctor’s note must be submitted.

Federal / Religious Holidays

• With advanced notice, Imagine Swimming offers make-up lessons for missed classes on the following federal holidays:

  • Martin Luther King Jr. Day

  • Presidents Day

  • Indigenous Peoples Day

  • Veterans Day

• Imagine Swimming will also provide make-up opportunities for religious holiday observances with advanced notice.

Attendance & Cancellation Policy

• Imagine Swimming does not provide refunds for missed lessons.

• To discontinue enrollment, please provide written notice to info@imagineswimming.com

•  or submit notice via the Parent Portal before the next monthly billing cycle occurs.

• If Imagine Swimming must cancel your child’s lesson (due to teacher illness, facility repairs, etc.), we will notify you as soon as possible via text and email and provide a make-up lesson opportunity.

• If your regular teacher is unavailable, Imagine Swimming will organize a substitute instructor. Make-ups are not provided when a substitute teacher is present.

Billing Policy

• Imagine Swimming charges tuition on the 1st of each month for all lessons scheduled in that month. Any outstanding balance between billing cycles is processed immediately.

• If a direct debit account is declined, a $15 bank charge is added to the balance due.

• Imagine Swimming accepts credit card or debit card payments. A processing fee of 3% will be added to monthly dues.

• In case of a last-minute pool closure, families will receive a make-up lesson opportunity.

• In case of an accident in the pool during the lesson that results in cancellation within the first 15 minutes, a make-up lesson will be provided.

• If payment is not updated within 28 days or after 4 email reminders, the class will be released. Until the balance is paid in full, the family will not be able to re-enroll.

Media Release Policy

Release. You grant Imagine Swimming, Inc. the right to take and utilize photographs, videos, or any recordings of participating child/children and their parents or caregivers while engaged in services. You consent to Imagine Swimming’s use of such materials for advertising, promotional, teacher training, or related purposes and waive all rights to compensation or claims arising from such use.