Frequently asked questions

All regular weekly classes are 30 minutes in length.

Our group classes are $59/class. Semi-private classes are $89/class & children’s privates are $178/class.

Tuition is charged on the first of each month for all lessons planned in that month (ie. on October 1st for all of October’s classes). Any outstanding balance (for additional drop-in lessons, purchases, etc.) is generally charged within 48 hours.

Enrollment in weekly lessons is perpetual. To discontinue classes, we request that you provide written notice to info@imagineswimming.com before the next monthly billing cycle occurs. You can also discontinue via your Parent Portal. Drop-ins are one-time classes that can be scheduled up to five business days in advance.

No. Classes are reserved on an ongoing basis. Once you commit to a weekly class you are charged to reserve your child’s spot each week, regardless of attendance.

Yes, you can schedule one make-up lesson per month if you're enrolled in weekly classes. To qualify, record your planned absences in the Parent Portal. Make-up lessons must be scheduled within 30 days of the missed class and within 5 days of the intended make-up date. Note that make-ups are subject to availability and cannot be carried over to the next month. Intensive lessons and missed make-up lessons are not eligible for rescheduling.

Imagine always has and will continue to prioritize consistent weekly lessons but we recognize that not everyone can make that commitment. If your family is keen on dropping in for a single lesson here and there, please reach out to us at info@imagineswimming.com or call 212.253.9650 within five days of an intended lesson. Pending availability, we'll be happy to sign you up! We do not offer credits for missed drop-in lessons or make-ups for missed drop-in lessons. Families will not receive a credit for a drop-in cancelled within 48 hours of the planned class.

Once enrolled in a weekly class, we request that you please provide written notice to info@imagineswimming.com in order to discontinue before the next monthly billing cycle occurs. While we appreciate as much notice as possible with regard to discontinuations, in order to accommodate new families, we are happy to end your registration before the first of the next month.

Yes. In cases of illness or injury that will keep students out of the pool for multiple classes (up to 4), we can offer up to 4 make-up lessons with a doctor's note. That can be emailed to info@imagineswimming.com. Should your child need to be out of the water for more than four weeks, Imagine reserves the right to place your child in a class that is best suited for their current condition.

Some pools remain open on holidays, but we offer make-ups for missed classes on certain holidays with advanced notice. Make-ups are available for religious holidays and national holidays like Martin Luther King Jr. Day, Presidents Day, Columbus Day, and Veterans Day.

All upcoming closures for your child’s class can be viewed on your Parent Portal, under your child’s class details in the “Lessons” tab. Planned closures for a facility are generally updated at least a month in advance.

Yes. Between Memorial and Labor Day weekends, you can place your classes on hold by alerting us at least two weeks in advance. This reduces the cost of the missed class to $15. Advanced notice is required to place classes on hold. We do not offer to place classes on hold outside of those summer months.

Yes, you can put any dates on hold, from one day to the entire summer. To place a single date on hold in your portal, make sure the first and last day are the same (e.g., to hold only July 3rd, set both the start and end date to 07.03).

Not if your child is over three years old. If your child is under the age of three years and in a “Parent & Me” class, we require that a parent or other caregiver join him or her in the pool for the lesson.

Yes, for any new families that you refer to swim at Imagine who end up enrolling on a perpetual basis, a $59 credit will be applied directly to your account. To learn more, please visit your Parent Portal.(https://imagine.seawaysoft.com/parent_portal/referrals/new)

You’ll receive one $59.00 referral credit for each new referred family that qualifies.

The referred family must enroll in weekly lessons.

No. Referral credits are not issued for enrollment in drop-in lessons. The referred family must commit to a weekly ongoing lesson.

No. Intensive enrollments are not eligible for referral credits.

No. Credits can only be applied for clients referred on or after March 22, 2019.

No. Referral credits are non-refundable. They can only be applied toward tuition or gear purchases on site at any of Imagine Swimming's Flagships locations.

Only one $59.00 referral credit will be issued per new referred family.