Policies

Make-up Policy:

If you miss a swimming class, we'd like you to have every opportunity to make it up. Unfortunately, this is often easier said than done! Imagine Swimming’s make-up policy is designed to make this service as fair, consistent, and most of all, as safe as possible for all of our swimmers. The policy is as follows: 

  • No make-up classes are permitted in other children's classes. All make-ups must be scheduled on Imagine's designated make-up days, usually on Sundays at our most popular locations. (Sunday swimmers will receive separate Saturday make-ups dates.)
  • Imagine Swimming must receive written e-mail notice of an absence before the start of a child's missed swimming class in order to qualify for a make-up. 
  • Make-up classes must be taken within one month following the month of the missed class. (For instance, if your child misses class on January 15th, you have until the end of February to make it up.)
  • If you must cancel your reserved make-up class, Imagine requires one-week prior notice in order to book a new make-up session. Without this notification, there are no make-up classes permitted for missed make-up days.
  • We cannot guarantee private or semi-private make-ups for children not swimming in group classes. 
  • Each child is offered 4 make up classes per 12 month enrollment, starting from the date of your first make up. ie: If you take your first make up on January 12, 2012, you will be eligible for another 4 make ups on January 12, 2013
  • No make-up classes are permitted after your final class date, after you have canceled your regular lessons.

 

Cancellation Policies:

  • To cancel classes, Imagine Swimming requires 30 days written notice. Of course, Imagine Swimming will happily make exceptions for extenuating circumstances such as moving, injury, or illness.
  • If your child becomes ill on the day of his/her lesson, we would appreciate notification via phone or email.
  • If your child has experienced diarrhea or vomiting, we kindly ask that you keep him or her out of the water for a minimum of 48 hours.
  • If Imagine Swimming must cancel your child's lesson (due to teacher illness, facility repairs, etc.) we will notify you as soon as possible and reschedule or credit your child's tuition appropriately.
  • Imagine Swimming does not hold classes on national holidays. Should your child’s class fall on one of these days, Imagine Swimming pro-rates tuition accordingly.
  • If a teacher is ill/away, Imagine Swimming will organize a substitute teacher for the lesson.

 

Guidelines for Students & Parents:

  • Please make sure your child is dressed and ready for lessons 10 minutes before swimming class begins.
  • Let students from previous classes get out of the pool before getting in the water. Your child should NEVER enter the pool until your teacher is in the water and ready for the next class.
  • No running, fighting, shouting or horseplay allowed while lessons are in progress.
  • If your child has a fever, diarrhea, or contagious disease, please be considerate of others by keeping your child home from lessons for minimum of 48 hours.
  • Please make sure your child uses the appropriate locker rooms.
  • Please make certain your child has removed all bandages prior to class. If your child has an open cut or other wound, he/she may not be admitted to class.
  • While we welcome parental involvement, we’ve found that mid-lesson comments are usually counterproductive. Please email/phone the office for an update on students’ progress.
  • Imagine Swimming reserves the right to expel any student/parent who doesn’t comply with these policies.