How can we help?

You expect the best instruction, we require it... 

That's why you're swimming with Imagine, right? Because of our wonderful teachers, because you've heard that we actually get children swimming - and most       importantly, teach them to love the water. Except sometimes even the best laid plans don't come out to perfection. When that happens, we want to hear about it. And we want to correct it. If your child just didn't connect with a particular teacher or if a facility wasn't quite up to par, please don't hesitate to let us know. 

Every child responds differently to different personalities. Some will thrive with a strict, precise manner, others need warm, nurturing guidance, and others just want high energy fun! A huge part of our job is finding the right pairings between teachers and students, ones that spark the most productive and rewarding aquatic classrooms. 

If you have any concerns at all, please reach out to us. Our Director of Client Services, Kate Krause, will be in touch with you within 24 business hours. Additionally, the entire Imagine office staff is always available to discuss any questions or concerns you might have. 

Kate can be reached directly at: kate@imagineswimming.com. 

The Imagine office can be contacted at: info@imagineswimming.com. And by phone at: 212-253-9650. Please dial extension #1 for the TriBeCa Flagship, and dial extension #2 for all other pools.